Shipping

Products from AssayQuant Technologies, Inc. (“AQT”) are shipped using Federal Express directly to the customer. AQT kits contain labile reagent solutions, are shipped on dry ice, and should be stored at -20C or colder upon receipt. Bulk Sensors are shipped as a lyophilized powder either at ambient temperature or using wet packs and should be stored at -20C or colder upon receipt.

Terms

AQT accepts wire transfers, purchase orders, as well as Visa, MasterCard, and American Express. With purchase orders, payment terms are Net 30 days, unless otherwise agreed. Please refer to your quotation, order confirmation and/or the invoice for payment terms.

Return Policy

Please inspect your packages immediately upon receipt and notify AQT promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem. Prior to returning any items, please contact the Customer Service Department at orders@assayquant.com to obtain a Return Material Authorization (RMA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the RMA.

Use of Products

AQT products are intended for laboratory research purposes only by the Buyer and are not to be resold or to be used for any other purposes, including but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices or cosmetics for human or animals or for commercial purposes.

Buyer acknowledges that the products have not been tested by AQT for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use. Buyer expressly represents and warrants to AQT that Buyer will properly test, use, manufacture and market any products purchased from AQT in accordance with the practices of a reasonable person who is an expert in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted. Buyer further warrants to AQT that any material from AQT shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be introduced into interstate commerce under Sections 404, 505 or 512 of the Act.

Buyer has the responsibility to verify the hazards that may be present and to conduct any further research necessary to learn the hazards involved in using products purchased from AQT. Buyer also has the duty to warn Buyer’s partners and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products. Buyer agrees to comply with instructions, if any, furnished by AQT relating to the use of the products and not misuse the products in any manner. The products purchased from AQT are not to be repackaged, relabeled or resold in any form without the approval of AQT. No products purchased from AQT shall be considered to be foods, drugs, medical devices or cosmetics. 

Warranties and Disclaimers

AQT warrants that all products conform to the specifications indicated on the Certificate of Analysis. Should you have an issue with an item you have ordered, either upon receipt or after use, please contact us at support@assayquant.com with your specific query.

AQT makes no other warranties expressed or implied, including any implied warranty of merchantability or fitness for any particular purpose. AQT warranties made in connection with any sale shall not be effective if AQT has determined, in its sole discretion, that Buyer has misused the products in any manner or has failed to use the products in accordance with instructions, if any, furnished by AQT.

AQT will replace items free of charge if we confirm, in our sole discretion, that the product fails to meet the specifications set forth on the Certificate of Analysis upon the return of such products in accordance with AQT instructions. AQT DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO ANY PRODUCT OR SERVICE PURCHASED FROM AQT WHETHER STATUTORY, WRITTEN, ORAL, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL AQT BE LIABLE OR RESPONSIBLE FOR ANY EXEMPLARY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, USE, GOODWILL) OF ANY KIND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY OR FORM OF ACTION EVEN IF AQT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. All claims must be brought within 90 days of shipment, regardless of their nature.

AQT provides Custom Assay Development Services and will proceed with the utmost care and effort and is done on a best effort basis. There is no guarantee or warranty of any kind that AQT will be successful in generating a suitable assay against the target of interest and in the desired format.

Miscellaneous

You may not cancel any order without AssayQuant Technologies, Inc. consent. If you need to cancel an order, all efforts will be made to halt production. If production has begun prior to the cancellation of the order, charges will apply.