Shipping

Products from AssayQuant are shipped using Federal Express directly to the customer. AssayQuant kits contain labile reagent solutions, are shipped on dry ice and should be stored at -20C or colder upon receipt. Bulk Sensors are shipped as a lyophilized powder either at ambient temperature or using wet packs and should be stored at -20C or colder upon receipt.

Terms

AssayQuant Technologies, Inc. accepts wire transfers, purchase orders, as well as Visa, MasterCard, and American Express. With purchase orders, payment terms are Net 30 days, unless otherwise agreed. Please refer to your quotation, order confirmation and/or the invoice for payment terms.

Return Policy

Please inspect your packages immediately upon receipt and notify AssayQuant Technologies, Inc. promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem. Prior to returning any items, please contact the Customer Service Department at orders@assayquant.com to obtain a Return Material Authorization (RMA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the RMA.

Use of Products

AssayQuant Technologies, Inc. products are intended for laboratory research purposes only by the Buyer and are not to be resold or to be used for any other purposes, including but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices or cosmetics for human or animals or for commercial purposes.

Buyer acknowledges that the products have not been tested by AssayQuant Technologies, Inc. for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use. Buyer expressly represents and warrants to AssayQuant Technologies, Inc. that Buyer will properly test, use manufacture and market any products purchased from AssayQuant Technologies, Inc. in accordance with the practices of a reasonable person who is an expert in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted. Buyer further warrants to AssayQuant Technologies, Inc. that any material produced with products from AssayQuant Technologies, Inc shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic act and shall not be materials which may not, under Sections 404, 505 or 512 of the act, be introduced into interstate commerce.

Buyer has the responsibility to verify the hazards that may be present and to conduct any further research necessary to learn the hazards involved in using products purchased from AssayQuant Technologies, Inc. Buyer also has the duty to warn Buyer’s partners and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products. Buyer agrees to comply with instructions, if any, furnished by AssayQuant Technologies, Inc. relating to the use of the products and not misuse the products in any manner. The products purchased from AssayQuant Technologies, Inc. are not to be repackaged, relabeled or resold in any form without the approval of AssayQuant Technologies, Inc. No products purchased from AssayQuant Technologies, Inc. shall be considered to be foods, drugs medical devices or cosmetics.

Warranties and Disclaimers

AssayQuant Technologies, Inc. warrants that all products conform to the specifications indicated on the Certificate of Analysis. Should you have an issue with an item you have ordered, either upon receipt or after use, please contact us at support@assayquant.com with your specific query.

AssayQuant Technologies, Inc. makes no other warranties expressed or implied, including any implied warranty of merchantability or fitness for any particular purpose. AssayQuant Technologies, Inc. warranties made in connection with any sale shall not be effective if AssayQuant Technologies, Inc. has determined, in its sole discretion, that Buyer has misused the products in any manner or has failed to use the products in accordance with instructions, if any, furnished by AssayQuant Technologies, Inc.

AssayQuant Technologies, Inc. will replace items free of charge if we confirm, in our sole discretion, that the product fails to meet the specifications set forth on the Certificate of Analysis upon the return of such products in accordance with AssayQuant Technologies, Inc. instructions. AssayQuant Technologies, Inc. DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO ANY PRODUCT OR SERVICE PURCHASED FROM AssayQuant Technologies, Inc. WHETHER STATUTORY, WRITTEN, ORAL, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL AssayQuant Technologies, Inc. BE LIABLE OR RESPONSIBLE FOR ANY EXEMPLARY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, USE, GOODWILL) OF ANY KIND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY OR FORM OF ACTION EVEN IF AssayQuant Technologies, Inc. HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. All claims must be brought within 90 days of shipment, regardless of their nature.

AssayQuant Technologies, Inc. provides Custom Assay Development Services and will proceed with the utmost care and effort and is done on a best effort basis. There is no guarantee or warranty of any kind that AssayQuant Technologies, Inc. will be successful in generating a suitable assay against the target of interest and in the desired format.

Miscellaneous

You may not cancel any order without AssayQuant® Technologies, Inc. consent. If you need to cancel an order, all efforts will be made to halt production. If production has begun prior to the cancellation of the order, charges will apply.